Customer Insights

Customer Insights Reports give you a clear view of how each customer (owner, GC, or upstream party) is responding to change orders across your project. Pulling directly from your COR data, the report surfaces total change value, average review and approval times, approval rates, and outstanding exposure by customer.

This allows you to quickly see who's keeping change moving, who's holding things up, and where your team is waiting on decisions. Use it to identify customers with consistent delays delays, prepare for status conversations with hard numbers, and protect your downstream schedule and cash flow. Whether you're managing a single job or a portfolio, Customer Insights Reports turn scattered COR activity into a clear customer-by-customer picture you can act on.

Learn more about specific Contractor Insight reports at the below pages:

• Overview Dashboard
• Reason Categories
• Historical Ball-In-Court
• T&M Hours